FAQ

What standards do ONESTEP's humidity cards adhere to?

What standards do ONESTEP's humidity cards adhere to?

ONESTEP's humidity indicator cards comply with IPC JEDEC J-STD-033 and MIL-I-8835 standards, ensuring the highest level of quality and reliability.

How do I interpret the color changes on the humidity card?

How do I interpret the color changes on the humidity card?

The color changes on our humidity cards represent different levels of humidity exposure. Each spot or dot corresponds to a specific relative humidity percentage, which, when reached, will change the color of that particular dot.

What is the difference between Cobalt-containing and Cobalt-free humidity cards?

What is the difference between Cobalt-containing and Cobalt-free humidity cards?

Cobalt-containing cards use cobalt chloride as the active agent and typically change from blue (dry) to pink (humid). Cobalt-free cards are environmentally friendlier and have different color change agents, ensuring safety and compliance with EU's environmental mandates.

Can I reuse the reversible humidity cards?

Can I reuse the reversible humidity cards?

While reversible humidity cards can change back and forth based on ambient humidity, their accuracy might decline after multiple uses. It's recommended to replace them after they've served their intended use to ensure accuracy.

What is the average lead time for bulk orders?

What is the average lead time for bulk orders?

The standard lead time varies based on the order size and specifics. However, we strive to deliver within the agreed timeframe. For urgent orders, please contact our sales team to discuss expedited options.

Do you offer OEM customization for humidity cards?

Do you offer OEM customization for humidity cards?

Yes, we provide OEM services, allowing you to have humidity cards customized with your company's branding and specific requirements.

How does ONESTEP ensure the quality of its humidity cards?

How does ONESTEP ensure the quality of its humidity cards?

ONESTEP has stringent quality control processes in place, encompassing rigorous incoming material inspection, in-production checks, and final product inspection before shipment. With these meticulous checks, we ensure that our products are of the highest standard and that issues are practically nonexistent.

If a product issue arises, how does ONESTEP address it?

If a product issue arises, how does ONESTEP address it?

On the rare occasion an issue arises, our dedicated after-sales team promptly responds in line with the ISO9001:2015 standard. We immediately initiate an investigation and take the necessary corrective actions. This may include product replacements or even recalls to ensure customer trust and satisfaction.

Are there pecial storage conditions for humidity cards?

Are there pecial storage conditions for humidity cards?

To maintain their accuracy, humidity cards should be stored in a cool, dry place, away from direct sunlight, and within their original packaging until use.

How do the halogen-free humidity cards differ in performance and application?

How do the halogen-free humidity cards differ in performance and application?

Halogen-free cards are designed to meet stringent environmental requirements without compromising performance. They are ideal for applications where environmental concerns are a priority.

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